Terms & Conditions

Updated 1 January 2024

Little Quarry Glamping
Conditions of Hire

General Regulations

The hirer shall have the right to occupy and use for a holiday the property specified upon booking together with its premises whilst Glamping at Little Quarry Farm.

The person booking the property will be responsible for the obligations and conditions of the booking.

The Hirer shall not pass his/her booking to another party.

The Hirer is deemed to have accepted these terms and conditions as a function of their booking.

Code of Conduct

We expect all our guests to be respectful to the site and look after the premises in which you are staying.

Please be respectful to the other guests around you and for the courtesy of the other guests we ask that no loud music is played, especially after 11pm.

Please do not enter any of the farm buildings around the area. We take our Health and Safety responsibilities seriously and ask visitors to respect our rules.

Conduct in the Pods

Please respect the Pods and remove any soiled shoes before entering.

No cooking or fires are permitted on the decked area.

No smoking (or e-cigarettes) inside the pods or within a 5m reach from any of the pods.

Guests

The number of persons using a glamping pod should not normally exceed two adults (although by prior arrangement this can be extended up to four aged 16 and over).

Only children over the age of 16 can occupy a Pod unsupervised, and must be accompanied by a responsible adult on site.

The proprietor reserves the right to decline accommodation and to order any unauthorised person to leave the premises.

Payment Policy

Cheques are not accepted to secure bookings.

Online bookings require a 10% card deposit with the balance payable on completion of the stay.

By prior arrangement bookings can be made by telephone or email secured by a bank transfer of a 10% deposit.

Deposit payments via the website are not refundable.

Cheques or cash may be accepted by prior arrangement for balance payments due.

Cancellation Policy

In the event of a no-show by the hirer will forfeit the deposit payment.

In the unlikely event of cancellation by the Proprietor before the holiday is due to begin; there would be a full refund of any monies paid. However, Little Quarry Glamping are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking because of circumstances beyond our control.  Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics, or such similar events (Force Majeure). We recommend that you have adequate holiday insurance in place to cover this.

The Proprietor accepts all bookings in good faith. However in the unlikely event of the Proprietor or their agent having to cancel any booking previously confirmed, their liability will be limited to the return in full of any monies paid.

Complaints Procedure

Any complaints must be made known to the Proprietor immediately. No complaints will be entertained at the end of the hiring period or after the Hirer has departed. We take all comments from our guests seriously and will try to resolve any issues as soon as possible.

Pets

Unfortunately due to the nature of the farm, we do not accept any pets of any kind onto the premises unless pre-arranged, e.g. for assistance dogs.

Smoking

Smoking and the use of e-cigarettes is not allowed in the glamping pods or within 5m reach from the pods. Do not leave cigarette ends on the ground, in or on the pod and decking. Please be respectful of the environment and wildlife.

Proprietor Access

The Hirer shall permit the Proprietor or his agent the right of entry to the property at all reasonable times for the purpose of inspection or to carry out repairs deemed necessary to the property, or equipment, including landscape and gardening works.

 

Breaching Conditions

If there is any breach of these conditions by the Hirer, the Proprietor may re-enter the premises and there upon the Hiring created shall absolutely determine, but without prejudice to other rights and remedies of the Proprietor.

Insurance

Please take out your own insurance cover as the Proprietor cannot be responsible for any loss incurred from theft or damage to your belongings, also arrange cancellation insurance if you wish.

Provisions

Linen is provided for two adults per pod i.e., sheets, pillowcases, duvet covers, towels, bathmats, tea towels which are all included in the price

Heating

All pods are fitted with an underfloor heating system and this is included in the hire charge.

Check in/Check Out Procedure

Check-in is from 3.o0pm on the day of arrival. We ask guests do not arrive early (unless agreed prior) in order to make sure all the preparations are done appropriately.

We will do our best to be there to meet you on check-in day.

Check out is between 10.30 and 11.00 on the day of departure. Lock the door and leave the key in the key-lock. Late check out may incur additional charges if not arranged in advance.

At the End of your Stay

Guests are asked to leave their accommodation clean and tidy when vacating. Guests may incur a £50.00 charge to the booking payment method, if the accommodation is not left in an acceptable manner.

Parking

Please make sure you park sensibly in the allotted parking area and be considerate of other guests. All parking is done so at your own risk.

We charge a flat rate for EV charging as listed from time to time in the Guest Information brochure.

Liability

Guests are responsible for informing the Owner if any damages or losses occur. All breakages must be paid for. Payment can be made using the honesty envelope in the Pod or charged to your payment card.

Guests should not remove any item from the property. Missing items will be charged to your payment card.

Guests will find an inventory in their pod when they arrive.

Group Bookings

Group bookings are not permitted or catered for. Of course it is possible for family and/or friends to occupy both Little Quarry Pods at the same time. This is not defined as a Group booking

Campfires and Barbeques

Guests own campfires or portable fire pits and BBQ’s are not permitted.

Each Pod has its own allocated BBQ along with utensils, fuels and grills. These are static built units. They can safely be used as fire pits in situ.

The Farm Environment

Little Quarry is a working smallholding farm so the owner can take no responsibility whatsoever for any accidents that may occur. Be aware of farm traffic, and stay aware of any overnight changes in the ground due to wildlife and weather.

Be aware that throughout the year different jobs need to be carried out on the farm and on others around us, such as mowing and feeding sometimes early in the morning. This is vital to the working farms but can sometimes create a little noise. Livestock create smells, but this is not to the degree of it being a disturbance.

Games

We encourage the use of outdoor games supplied or brought along. Please be aware you do so entirely at your own risk, the Owner can take no responsibility whatsoever for any accidents that may occur. Please could we ask that any games you use are put back into the shed once you have finished with them.

Site Address

Little Quarry Farm
Station Road
Goudhurst
Kent
TN17 1HA